CUSTOMER SERVICE OPTIONS AT PHPARK

Live Chat

If you have an urgent issue you want to resolve quickly, live chat is usually the best option. PHPARK customer support agents are always available to assist you in most cases. Any issues are handled with the member’s best interests in mind.

Phone Support

Phone support tends to be reserved for responsible gambling issues, such as reopening a casino account after a period of self-exclusion. Some that require a detailed back-and-forth exchange between the two parties are more convenient via phone support.

Email Support

If you have an issue or complaint that requires a little more explanation, contacting the casino via their email support is probably your best option. Response times can be significantly longer than other methods.

WhatsApp Support

WhatsApp support is a great improvement as it has become the primary messaging system for many people. Powered by NetBet, it allows users to message customer service agents directly through their WhatsApp accounts.